1.1 Bookings must be made a minimum of one week in advance.
1.2 Full payment of the class fees must be received two weeks before class date. Your place on the class cannot be guaranteed until full payment is received.
1.3 All fees stated are inclusive of VAT at the prevailing rate.
2 Minimum Age Requirement
You must be at least eighteen years old at the time of booking.
3 Methods Of Payment
3.1 Fees can be paid online, by bank transfer (please contact us for account details), or by credit card on the telephone.
3.2 Fees of £500 or less can also be paid in cash. Fees of over £500 can only be paid in cash by prior arrangement. Any refund of cash bookings can only be made by bank transfer.
4 Non-UK Residents
4.1 Please include contact details for your UK stay when making your booking in case we need to contact you prior to class commencement.
4.2 Please ensure that your booking is confirmed and that the class is running before you make any travel arrangements. We can not offer refunds for travel or accommodation costs.
5.1 If you do not hold a UK / EU / EEA passport, you may require a visa that allows you entry to the U.K. in order to take one of our classes. For more information, please see the UK Home Office website at http://www.gov.uk. It is your responsibility to determine how far in advance you need to apply for a visa if it is required, and to allow sufficient time to obtain a visa.
5.2 If you are refused entry to the UK, you will not be eligible for a refund of class fees.
5.3 If your visa is delayed, you will also not be eligible for a refund of class fees. At our discretion, however, we will consider transferring you to another class at a later date.
5.4 We require a copy of your passport and visa at least two working days in advance of class commencement. We will not allow you to join the class if you do not have the required documentation that allows you entry to the U.K. An electronic copy is sufficient to confirm your place on the class. Please email email@example.com with the required documentation.
6 Cancellations And Refunds
6.1 Cancellations by you
6.1.1 You may cancel your place on a class up to one month before the class start date. Under these circumstances you will be entitled to a full refund of class fees, less the required deposit fee for the class purchased.
6.1.2 If you wish to cancel within one month of the class start date you will not be entitled to a refund. However, at our discretion and subject to availability, you may be able to use the class fee as credit towards a future class.
6.1.3 If you have booked a class within one month of its start date, condition 6.1.2 will apply.
6.1.4 Cancellation requests must be made in writing to firstname.lastname@example.org
Please see our Cancellations & Refunds policy for further details regarding Orchidya Flower School refunds.
Please note that refunds can take up to three weeks to process.
6.2 Cancellations by us
6.2.1Please note that classes have a minimum attendance of 5 persons per class and may be cancelled if too few bookings are received. We reserve the right to amend or cancel classes.
6.2.2 If we cancel a class we shall endeavour to give you at least one week’s notice. You will have the option of transferring to another class or having a full refund of the fees, which we will return to you within three weeks.
6.2.3 We will not be liable for any losses (including, but not limited to, travel and accommodation costs) arising as a consequence of any modification or cancellation of classes or timetabling constraints as set out above, beyond the cost of the class fee.
7 Class Transfers
7.1 You may transfer on to another class up to one month before a class start date subject to availability.
7.2 You may not transfer on to another class within one month of a class start date.
7.3 If you have booked a class within one month of its start date condition 7.2 will apply.
7.4 Attendees may transfer class once only.
7.5 Attendees may not transfer to another class once it has started.
7.6 Transfer requests must be made in writing to email@example.com
8.1 If you are unable to attend a class or classes due to illness, or for personal or professional reasons, you will not be entitled to a refund, extra tuition or to automatically transfer to another class. However, we will consider such action that we believe to be fair and reasonable.
8.2 Please note that if alternative options are offered, there may be an additional charge.
9 UK Bank Holiday Weekends
There are no classes held on UK Bank Holiday weekends and published class dates reflect this.
10 Materials and Equipment
All materials and flowers are included in the class fees.
11 Photography And Video
11.1 You are welcome to take as many photographs of your own work as you wish during the class.
11.2 Please ask permission of other attendees before taking photographs of their work, or using their work on your own website.
11.3 Videos are permitted at Orchidya Flower School.
Attendees are expected to conduct themselves in a polite and professional manner and to recognise that other attendees also require support and assistance from our teachers. If anyone acts in a disruptive or aggressive manner, we reserve the right to issue an oral or written warning and, if this does not resolve the situation, we may, at our discretion, ask the individual to leave immediately.
13 Health And Safety
13.1 Attendees are expected to follow Health and Safety guidelines that are given at the start of each class.
13.2 Attendees are asked to wear appropriate clothing and footwear during the class.
13.3 Attendees who fail to comply with Health and Safety rules will be unable to participate in the class.
14 Force Majeure
We shall not be liable for any failure or delay in the performance, in whole or part, of any of our obligations arising from or attributable to acts, events, omissions or accidents beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes (whether involving our workforce or the workforce of any other party), act of God, war, riot, civil commotion, terrorism, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery or heating, lighting, air conditioning or telecommunications equipment, fire, flood, storm, pandemics, epidemics or other outbreaks of disease or infection, or failure in the external supply of electricity, water or telecommunications (including internet) connections.
15 Applicable Law
These Terms and Conditions shall be read and construed in accordance with English law and any dispute between us will be dealt with by the English Courts.